Gee, I just had my first really bad experience at an Apple store.. Jennifer and I went out for dinner, because I’ve just been overwhelmed at work. (I’m taking the night off, after working late Sunday, Monday and last night).
After dinner at CPK, we decided to go check out the new stuff that was released by Apple over the past few weeks, so we stopped by the Bridgeport Village Apple Store. Well.. they had nothing… just the nano, no new iPod’s, no new iMac’s, no new PowerBooks or towers.
I said, probably too out loud to Jennifer “this store must be a lower one that Washington Square, as they don’t have anything”. I had just talked to my friend who works at Washington Square, and they had set up 3 17″ iMacs today, and had gotten shipments of the new PowerBooks and new PowerMacs that day at 10am (but hadn’t set them up).
Then some big guy who was sitting at the Genius bar with a bunch of his buddies, said in a really arrogant “you don’t know what you’re talking about tone” : “We’ve got everything”.
I’m like – no you don’t buddy, you’ve got nothing. If it’s not in front of the customer, you have nothing.
What really bothered me though was the tone.. he had no idea who I was, that I knew about the other store, etc..
After being treated like that, I’m never shopping there again. I’ll be purchasing my Apple stuff from my student friend at Washington Square, or just ordering it through my friends at Apple.
Steve Jobs and Tim Cook, you need to fix people like this. You need to remember your customers are the people who pay you.
This is the first time I can ever remember being disappointed by an “Apple Employee”. It’s left me with a bad taste in my mouth.